Please be aware there are currently delays across all delivery networks globally due to Covid-19 and religious festivals. We are unable to refund shipping charges because of delays in courier systems.
International deliveries are taking exceptionally longer to arrive, customs in most countries also have delays. Please be patient, orders are arriving.
We advise we can only refund a missing item when the courier used confirms it is lost, this can take several weeks, you will be refunded at this point We want to offer an excellent service to all customers but due to increased fraudulent claims we must wait for this confirmation. All of our orders are sent tracked.